Training Simulator

The Training Simulator

The Training Simulator (/dashboard/practice) lets you rehearse sales conversations — or your org's equivalent — with an AI-powered buyer. Practice your technique without the pressure of a live deal, then get scored on how you did.

The page has up to three tabs:

• Simulator — set up and run a drill.
• Mastery — see which skills are showing up on your real calls, what you've practiced for each, and what to drill next.
• Compete — leaderboards and head-to-head challenges, when your workspace has them turned on.

Two Ways to Practice

When you start a session, you choose between:

• Full Simulator — a full back-and-forth conversation with the AI buyer, with detailed scoring afterward.
• Rapid Fire — five quick rebuttal reps against incoming objections, scored on speed and accuracy.

Setting Up a Full Simulator Drill

1. On the Simulator sub-tab, choose Full Simulator.
2. Pick a Call Type (mode) — see Practice Minutes and Modes for what each one does and how it affects your practice time.
3. Choose a scenario and difficulty if those options are available for your workspace.
4. Start the drill. A short prep step lets you check your mic and review the buyer's persona.
5. Hold the conversation. The AI buyer responds naturally — raising objections and asking questions.

Getting Feedback

After a session, scoring runs and produces:

• An overall score across several dimensions.
• Coaching notes highlighting what you did well and what to improve.
• Specific moments flagged with suggestions for stronger approaches.

The Mastery tab

The Mastery tab shows where you stand across your whole sales process, and what to do about it.

Your sales process sits at the top as a map of your steps, in order. Each step carries two things:

• A letter — your average grade for that step on your recent analyzed calls. It uses the last 30 days, or the last 90 when the last 30 hold fewer than 3 graded calls. C+ or better is passing; a dash means not enough graded calls yet.
• A bar of four steps — your practice level from the last 90 days of drills: Learning (any scored drill), Practicing (a pass on Helpful Hints), Proficient (a pass On Your Own), and Mastered (passes in 2 of your last 3 On Your Own drills). A thick step is a level you've reached. Coached drills count toward Learning but can't take you past it, and Rapid Fire warm-ups don't count toward skill levels.

Your objection types sit under the map as chips, each with how many of that objection you resolved on your calls. An objection type passes when you resolved at least half of the times a buyer raised it (3 or more).

The map opens on your #1 skill to drill, and the panel under it explains that skill: what your calls say, what to do next, a drill button set to the right difficulty, and the practice ladder — the four levels with what earns each one and where you are. Click any step or objection type to look at that skill instead.

Each skill carries a tag: Priority (below passing on your calls, not drilled yet), In training (below passing on your calls, drilled but not passed in practice), Not on calls yet (you pass it in practice but it isn't showing up on your calls), Strength (passing on your calls, not yet passed in practice), Proven (passing on your calls and in practice), or Needs more calls. How Mastery works at the top of the map explains all of this; it opens on your first visit, and the ? in the page header opens it again.

Below the map, All skills lists every step and objection type in three groups: Work on these, Passing on your calls, and Waiting on more calls (a step needs 3 graded calls; an objection type needs a buyer to raise it 3 times). That group stays closed until you open it, unless it's the only one. Real-call results update once a day; practice results update as soon as a drill is scored.

Tips

• Treat drills like real calls — the more realistic your effort, the more useful the feedback.
• Focus on one skill per session for targeted improvement.
• Practice regularly between real calls to build muscle memory.
• Check the Mastery tab to see which skills are showing up on your real calls and what to drill next.

See also: Practice Minutes and Modes and Spaced Repetition for Practice.