Training Simulator | CloseIntel Support

Rehearse sales conversations with an AI buyer across phone, video, avatar, text, and rapid-fire modes — then get scored.

The Training Simulator

The Training Simulator (/dashboard/practice) lets you rehearse sales conversations — or your org's equivalent — with an AI-powered buyer. Practice your technique without the pressure of a live deal, then get scored on how you did.

The page has two sub-tabs:

Simulator — set up and run a drill.
Stats & Performance — see your mastery, XP, streak, and progress over time.

Two Ways to Practice

When you start a session, you choose between:

Full Simulator — a full back-and-forth conversation with the AI buyer, with detailed scoring afterward.
Rapid Fire — five quick rebuttal reps against incoming objections, scored on speed and accuracy.

Setting Up a Full Simulator Drill

On the Simulator sub-tab, choose Full Simulator.
Pick a Call Type (mode) — see Practice Minutes and Modes for what each one does and how it affects your practice time.
Choose a scenario and difficulty if those options are available for your workspace.
Start the drill. A short prep step lets you check your mic and review the buyer's persona.
Hold the conversation. The AI buyer responds naturally — raising objections and asking questions.

Getting Feedback

After a session, scoring runs and produces:

An overall score across several dimensions.
Coaching notes highlighting what you did well and what to improve.
Specific moments flagged with suggestions for stronger approaches.

Scores and coaching notes are AI-generated and meant as guidance, not a verdict. Use them to spot patterns and pick your next rep.

Tips

Treat drills like real calls — the more realistic your effort, the more useful the feedback.
Focus on one skill per session for targeted improvement.
Practice regularly between real calls to build muscle memory.
Check the Stats sub-tab to see which skills are improving and which still need reps.